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From: lu-lu on 1 Sep 2008 07:14 For those that read the letter I sent to the manufacturers of the buggy that I complained about last week - the one where the wheel fell off, I received a reply today. They're going to send complete new axles and wheels. I hope they hold better than the last ones though....Still. One less buggy in the landfill :) Lucy
From: Evil_Nigel on 1 Sep 2008 11:53 x-no-archive: yes On Sep 1, 12:14 pm, "lu-lu" <l...(a)lululu.com> wrote: > For those that read the letter I sent to the manufacturers of the buggy that > I complained about last week - the one where the wheel fell off, I received > a reply today. They're going to send complete new axles and wheels. I hope > they hold better than the last ones though....Still. One less buggy in the > landfill :) > > Lucy Well done. It's a bit worrying that they're sending complete new axles and wheels rather than just a replacement for the defective axle/wheel. It rather suggests they know it's a design fault but they're only doing something about it if someone kicks up a fuss rather than issue a total recall. It would be interesting to know if the new axles/wheels are different from the old. Evil Nigel
From: used2be on 1 Sep 2008 12:02 "lu-lu" <lu(a)lululu.com> wrote in message news:y4-dndRFb7mXUibVnZ2dnUVZ8uOdnZ2d(a)bt.com... > For those that read the letter I sent to the manufacturers of the buggy > that > I complained about last week - the one where the wheel fell off, I > received > a reply today. They're going to send complete new axles and wheels. I hope > they hold better than the last ones though....Still. One less buggy in the > landfill :) how's your little girl?
From: lu-lu on 1 Sep 2008 13:31 "used2be" <cindy.l.barry(a)gmail.com> wrote in message news:6i2i0aFomg6hU1(a)mid.individual.net... > > "lu-lu" <lu(a)lululu.com> wrote in message > news:y4-dndRFb7mXUibVnZ2dnUVZ8uOdnZ2d(a)bt.com... > > For those that read the letter I sent to the manufacturers of the buggy > > that > > I complained about last week - the one where the wheel fell off, I > > received > > a reply today. They're going to send complete new axles and wheels. I hope > > they hold better than the last ones though....Still. One less buggy in the > > landfill :) > > how's your little girl? > Better than she was thanks. The ear/throat infection she had was severe enough that she couldn't even move her head, poor baby. But she went back to the childminders today, and is causing general chaos, so I think she'll be ok ;) thanks :) Lucy x
From: lu-lu on 1 Sep 2008 13:32 <Evil_Nigel(a)hotmail.co.uk> wrote in message news:45be7aa8-6f35-425e-970f-8fc2b8eae59c(a)i76g2000hsf.googlegroups.com... x-no-archive: yes On Sep 1, 12:14 pm, "lu-lu" <l...(a)lululu.com> wrote: > For those that read the letter I sent to the manufacturers of the buggy that > I complained about last week - the one where the wheel fell off, I received > a reply today. They're going to send complete new axles and wheels. I hope > they hold better than the last ones though....Still. One less buggy in the > landfill :) > > Lucy Well done. It's a bit worrying that they're sending complete new axles and wheels rather than just a replacement for the defective axle/wheel. It rather suggests they know it's a design fault but they're only doing something about it if someone kicks up a fuss rather than issue a total recall. It would be interesting to know if the new axles/wheels are different from the old. Yeah, I thought similar things, but you get to a point you just can't be arsed to argue with them anymore. Lucy x Evil Nigel
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