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From: dsaklad on 31 Jul 2005 07:41
1.
Read your report of testing results from Litholink
http://litholink.com

2.
Ask the doctor about the Litholink results...


Notes, questions, comment

The Litholink results have a few inconsistencies in
3. spacing
4. punctuation
5. capitalization
6. spelling


7.
Ask Litholink about making available a more compatible medical
records format that can be shared with a number of doctors at
different locations.

8.
Ask Litholink about making available a format that can be
transmitted reliably by email.

9.
Ask Litholink about making available a format that can be viewed
on the web.

10.
Litholink may have available these formats already.

11.
Ask Litholink about making available a plain ASCII text format.


Abbreviations, acronyms without disambiguating information
12. IH idiopathic hypercalciuria?
13. RTA renal tubular acidosis?

14. Capitalization. Liter. L or l

15. bid bis in diem? twice a day
16. qam quaque AM ante meridiem? every morning


Serum Chemistry
Treatment Recommendations
spelling riod roid
17. hyperparathyriodism hyperparathyroidism

18.
Stone Risk Factors/Cystine Screening
Treatment Recommendations
pH 24 Hour Urine pH 6.5
possible missing symbol for 6.5 greater than < or less than >

19.
A few uses of semicolons and commas may not be consistant
throughout the report.

Given the already elaborate layout, format of the results...
Given that patients may request their results...

20.
It would be better to have any and all abbreviations, acronyms
spelled out.

Make available a
21. bibliography of journal articles about the Litholink
22. regulatory sources of information about the Litholink
23. regulatory references for the Litholink
24. handbooks for the Litholink
25. manuals for the Litholink
26. Litholink info that may be available through local libraries
27. information about the Litholink available on the web.


Notes, experiences
Improve customers services

LithoLink call center tel 1 800 338 4333
28.
Does Litholink call center encourage enquiries?

29.
Does Litholink call center have a certain antipathy to enquiries?

30.
Does Litholink call center contact patients' doctors?... in a
manner that could interfere with the patient doctor relationship,
confidence, trust.

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Prev: LithoLink. Handbook. Manual. Professional literature. Regulatory sources of information.
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