Hospitals Try To Rein in Doctors' Rudeness
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From: Twittering One on 28 Jul 2008 12:16 Hospitals Try To Rein in Doctors' Rudeness The New York Sun The nurse later said she sensed the surgeon was in a bad mood when he walked into the operating room. Things did not improve when she handed him the wrong size gloves, and they deteriorated further when he began shouting at her and then dismissed her from the procedure. "She came out very, very upset," the executive director of perioperative services at Maimonides Medical Center in Brooklyn, Pamela Mestel, recently recalled, sharing details of the spat that emerged when the nurse and surgeon faced each other again during a mediated discussion monitored by hospital officials. While such disputes occur regularly in hospitals, Maimonides has adopted a "Code of Mutual Respect" that requires medical staff to treat colleagues well or face peer review and possible discipline. High-powered physicians, some with bad tempers, are not new. But increasingly, hospitals such as Maimonides are attempting to curb the reputations of rude or arrogant surgeons and doctors by instituting policies that hold all employees accountable for their behavior. "There's the God complex people talk about when they talk about surgeons. Medicine, fortunately, is changing for a lot of reasons. No longer is that kind of behavior acceptable," the vice president of perioperative services at Maimonides and author of the hospital's "Code of Mutual Respect," Dr. David Feldman, said. Earlier this month, a national accrediting body for hospitals, the Joint Commission, issued an "alert" warning that rude language and hostile behavior in health care settings poses a threat to patient safety. Starting in January, the commission will require hospitals to have a code of conduct that defines acceptable and inappropriate behaviors and includes a procedure for managing disruptive behavior. (more) http://www.nysun.com/health-fitness/hospitals-try-to-rein-in-doctors-rudeness/82728/
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